Question 1

How long does it take to fulfill bulk orders at Benjoy Toys?

Accepted Answer

At Benjoy Toys, we take pride in producing high-quality soft toys, plush toys, stuffed animals, pillows, baby accessories, crib mobiles, and pram toys. Standard production time for orders is typically 60 to 90 days. For larger orders exceeding 5000 pieces, lead time may extend up to 120 days. This ensures we maintain strict quality control and deliver products that meet our high standards. If you have specific deadlines or need expedited services, please contact our customer service team to discuss your needs.

Question 2

How is pricing determined for Benjoy Toys' products?

Accepted Answer

At Benjoy Toys, the manufacturing price per piece is determined after the product prototype is completed and approved by the buyer. The prototype represents the final product's look, feel, and functionality. Once developed and approved, it serves as the basis for calculating the production price. This ensures you receive an accurate cost estimate reflecting the materials, craftsmanship, and specifications required to bring your custom-designed soft toys, plush toys, stuffed animals, pillows, baby accessories, crib mobiles, and pram toys to life. This process guarantees transparency and satisfaction before mass production.

Question 3

How much does it cost to develop a custom soft toy prototype at Benjoy Toys?

Accepted Answer

At Benjoy Toys, we provide comprehensive prototype development services for custom soft toys, plush toys, stuffed animals, pillows, baby accessories, crib mobiles, and pram toys. Our fees are based on the size of the item: 
- Items below 25 cm: USD $75.00 + $2.08 transaction fee (total $77.08)
- Items between 26 cm and 50 cm: USD $100.00 + $2.78 transaction fee (total $102.78)
- Items above 50 cm up to 92 cm: USD $150.00 + $4.17 transaction fee (total $154.17)
These fees ensure you receive a high-quality prototype tailored to your specifications. Contact us for more details on custom designs and additional services.

Question 4

How can I place an order with Benjoy Toys for custom-made soft toys and other related products?

Accepted Answer

To place an order with Benjoy Toys for custom-made products such as soft toys, plush toys, stuffed animals, pillows, baby accessories, crib mobiles, and pram toys, follow these steps:

1. Prototype Approval: Once you have discussed your requirements and design specifications with us, we will create a prototype sample for your approval. This step ensures that the final product meets your expectations in terms of design, material, and quality.

2. Quotation Submission: After you approve the prototype sample, Benjoy Toys will provide you with a detailed price quotation. This quotation will be based on the quantities you intend to order.

3. Purchase Order & Initial Deposit: If you accept the quotation, you will need to issue a Purchase Order and make an initial deposit of 50% of the total cost. This initial payment is essential to begin the production process.

Our team at Benjoy Toys is committed to delivering high-quality products that meet your specific needs. By following these steps, you can ensure a smooth and efficient ordering process. If you have any further questions or require assistance, please do not hesitate to contact our customer service team.

Question 5

What packaging options are available for my order?

Accepted Answer

At Benjoy Toys, we offer packaging options that align with our commitment to sustainability. You can choose from eco-friendly packaging like natural fabric tote bags or paper boxes, which can be reused or recycled. If you have specific packaging requirements, we can accommodate special requests, though additional costs may apply. For those who prefer minimal packaging, we also provide the option to ship your order in regular boxes without extra packaging. This flexibility helps us meet your needs while promoting a greener planet.

Question 6

What are the shipping options for orders placed with Benjoy

Accepted Answer

At Benjoy Toys, we prioritize efficient and reliable shipping for all our customers. We primarily ship orders FOB (Free on Board) from the port of Manila, ensuring that your products are securely loaded and transported from this location. For smaller orders, we offer the flexibility of shipping by airfreight through well-known carriers such as FedEx, UPS, or DHL on an EXW (Ex Works) basis. This means that while the buyer covers the cost and responsibility once the goods leave our facility, these airfreight options provide a quicker delivery alternative for smaller consignments. Should you have any specific shipping requirements or need further assistance, our customer service team is always ready to help.

Question 7

Are Benjoy Toys' products safe for children?

Accepted Answer

Yes, at Benjoy Toys, safety is our top priority. Our toys comply with international safety standards, including EN71, the CE Directive, and ASTM F963. We adhere to rigorous requirements to ensure our products are safe for children. However, the responsibility for toy certification and testing lies with the buyer. While we guarantee our toys will pass safety testing, buyers must ensure the products meet the specific safety certifications required in their markets.

Reliable Toy Manufacturer

+63-2-8721-1533

Info@benjoyinc.com

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